Fast and friendly support around the clock

Our team @PhilipsCare is on hand to help.

Got a question about a Philips product, thinking of making a purchase but want to know if it’s right for you, need someone to help get your product working again or working in the way you want it to? These are just some of the things our ‘go to team’ @PhilipsCare can help you with, wherever you are in the world.

Staffed around the clock from our support hub in Amsterdam, simply tweet your question in English and our friendly, knowledgeable team will make sure you get the answers and help you need. Trained to have or be able to find out the answers to all your questions across the full Philips range, we’ve put together a team that is committed to offering a completely fresh, positive approach to customer service. Fast, friendly, efficient solutions from people who know and care. So, if you’ve got a question or need some assistance, get in touch. Our team is ready to help.

How does @PhilipsCare work?

From Dallas to Dubai, Manchester to Mumbai and Singapore to Sydney, the @PhilipsCare team is on hand 24/7 to answer all your questions.

All team members are trained across the full Philips portfolio and receive training updates on new products and services but are also backed up in the form of local and specialized experts. In some instances, getting the ultimate answer or resolution you need will take a little time but you’ll be kept updated throughout. And they will do their best to make sure you have a positive Philips experience.

Three ways @PhilipsCare can help

Pre-purchase questions
Want to make sure the product you’re thinking about buying is what you think it is, want it to be or if it is right for you? Let us help.

Case study:
A consumer in Hyderabad in Pakistan got in touch wanting to purchase a men’s shaver for her husband. The question was very open - what was the price of a shaver and where could she purchase it from? The team replied with a link to an overview of the full range so she could choose the right shaver and be directed to where she could purchase it locally.

Helping you to use a product
We want you to get the absolute most out of any Philips product you choose. Contact the team for answers to all your usage questions plus advice and tips.

Case study:
A consumer in London asked for advice about using Lumea after having had “only 30-50% hair loss in the under arm area after 8-9 sessions and 80=90% elsewhere.” The team replied with a link to a demo video and advice on how to pull her under arm skin taught as well as other Lumea best use hints and tips.

Troubleshooting
Can’t get your product to work in quite the way you want it to? Finding the instructions confusing? We can help.

Case study:
The team received a request from a food blogger in Canada who was having problems making pasta using the Philips Pasta and Noodlemaker. She received advice on how to clean the shaping discs, how to poke the dough out and how to get the right dough consistency. She also asked, “where does this silver wheel go?”. The team explained that it was the lasagna shaping disc and the blogger was extremely happy. In fact she was so happy with the service she received that she tweeted a picture of her home made pasta, saying“@PhilipsCare Look what I made!! Fresh pasta! Thanks Philips!”

Behind the scenes: meet the team behind the tweets

Great customer service means a great experience for you. At Philips, we want you to only have positive interactions with our products, services and people. That’s why our @PhilipsCare team works in a completely fresh way.

An enthusiastic and empathetic team
Giving you the service you deserve time and time again demands a very special type of person. We specifically recruited energetic, positive people who care about getting you the results you want while making the whole process fast and friendly

Philips and social media experts
Every member of the @PhilipsCare team receives three weeks intensive training on Philips products and social media. They also get training on new products and have a product room for demos and masterclasses. It’s important that they not only know the ins and outs of every product but also how to explain and articulate it in a way that makes sense to you.

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