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My Philips Cordless Vacuum Cleaner is not turning on

Published on 24 October 2023
If your Philips Cordless Vacuum Cleaner is not turning on, read our article below for possible causes and solutions.
The battery is empty 
To charge the battery, connect the appliance to the charging station or attach the handheld directly to the power plug of the adapter.

The appliance has an internal malfunction
When your appliance has an internal malfunction, the buttons will not respond and the screen will remain blank. You can try the following steps to fix the issue:
  • Please connect the appliance to the charging station or attach the handheld directly to the adapter. If you see an error code (see image) on the display, you can find its meaning in the knowledge article “My Philips 8000 Series Cordless Vacuum Cleaner shows an error code”, “My Philips 7000 Series Cordless Vacuum Cleaner shows an error code” or check the user manual.
 
  • If this does not solve the issue please remove the battery, wait 10 seconds, and then put the battery back. 

If both steps did not solve the issue, please take the appliance to a Philips service center, or contact us for further assistance at http://www.philips.com/support.
 
The appliance is still connected to the adapter
Remove the appliance from the adapter before restarting it.
 
The battery is empty 
When the battery is empty, you see a flashing “00” icon on the display. To charge the battery, connect the appliance to the charging station or attach the handheld directly to the magnet on the charging station. 

The appliance has an internal malfunction
When your appliance has an internal malfunction, the buttons will not respond, and the screen will remain blank. Please connect the appliance to the charging station or attach the handheld directly to the magnet on the charging station. Check the display. Once the appliance starts charging, you may continue to use the appliance as usual. If an error code appears (on the display, you can find its meaning in the knowledge article “My Philips 8000 Series Cordless Vacuum Cleaner shows an error code”, “My Philips 7000 Series Cordless Vacuum Cleaner shows an error code” or check the Important Information Manual.

If the above does not solve the issue, please take the appliance to a Philips service center, or contact us for further assistance at http://www.philips.com/support.
 
8000 7000 models
The battery is empty
When the battery is empty, the bottom segment of the display flashes red. To charge the battery, connect the appliance to the charging station, or attach the magnetic charging disc of the charging station directly to the handheld.

If this does not solve the issue, please take the appliance to a Philips service center, or contact us for further assistance at http://www.philips.com/support.
 
5000 models
The battery is empty 
To charge the battery, connect the appliance to the charging station or attach the handheld directly to the power plug of the adapter.

The temperature of the appliance is too hot or too cold
Please make sure the appliance is used at a temperature between 0 °C to 35 °C (32°F to 95°F)

There is an overcurrent in the appliance
Wait for 30 seconds before restarting the appliance.

The appliance is still connected to the adapter
Remove the appliance from the adapter before restarting it.

If the above solutions do not solve the issue, please take the appliance to a Philips service center, or contact us for further assistance at http://www.philips.com/support.
 
3000 2000 models
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