Philips Support

My Philips Cordless Vacuum Cleaner does not glide well on carpets

Published on 29 November 2023
If your Philips Cordless Vacuum cleaner does not glide easily on carpets, read in the following lines what you can do to solve this.
We recommend you choose the lowest setting for vacuuming carpets with your Cordless Vacuum, especially in case of high pile carpets.

Higher settings are very powerful and can produce too much suction against the carpet, making it difficult for the appliance to glide.
It is usually more difficult to vacuum carpets in certain angles with your Philips Cordless Vacuum.

If you are experiencing difficulties vacuuming your carpet in one direction, please try changing directions until you find the angle that offers the best gliding motion. You can also lower the tube angle for the nozzle to glide easily over the carpet.
The information below applies only to 8000 and 7000 Series Cordless.

Turn on the floor type recognition function in the digital menu. For detailed instructions, you can watch the video below.
Play Pause
The information below applies only to 3000 and 2000 Series Cordless.
Clean the pollution between the wheels.

Did these steps not solve the issue? Please contact us for further assistance at http://www.philips.com/support.
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