Like the old CS Portal, the new CS portal recognizes 3 roles, each with different capabilities as shown in overview below.
| Role | Create Cases | Create/Manage User | Maintain IP Custom Details* |
| Viewer | No | No | No |
| User | Yes | No | No |
| Manager | Yes | Yes | Yes |
*The IP Custom Details contain the customer's description of a piece of equipment, reference number and location (Installed Product).