"The 'Historical Cases' button can be used to view the cases closed before the Philips Customer Service organization moved from their legacy platform to the new ServiceMax platform. These dates are market (/country) dependent.
| Region | Market (Countries) | Date |
| Asia | Australia / New Zealand | October 1st 2018 |
| Asia | Indonesia | October 1st 2018 |
| Asia | Malaysia | October 1st 2018 |
| Asia | Philippines | October 1st 2018 |
| Asia | Singapore | October 1st 2018 |
| Asia | South Korea | October 1st 2018 |
| Asia | Thailand | October 1st 2018 |
| Asia | Vietnam | October 1st 2018 |
| EMEA | Africa | No historic data available |
| EMEA | Central Eastern Europe | No historic data available |
| EMEA | France | October 1st 2018 |
| EMEA | Middle East and Turkey | No historic data available |
| EMEA | UKI (UK and Ireland) | October 1st 2018 |